When Scott Distasio founded Distasio Law Firm, he knew that clients would be naturally drawn to his accomplishments in the legal industry. As a board-certified civil trial lawyer who has tried cases in both state and federal court, he is among the less than 1% of Florida lawyers who are allowed by state bar rules to call himself an expert trial lawyer.
But Scott wanted to do more with his law firm, and he wanted to do more for his clients.
That’s when Scott formulated the firm’s founding principle:
Every client deserves hands-on personal service from their personal injury lawyer.
It is this principle that drives the way the entire Distasio Law Firm team approaches every aspect of the service they provide their clients. This service—known as the Distasio Personal Touch—begins, builds, and ends with client communication.
Our Firm’s Internal Rules for Client Communication
Our firm abides by several essential rules of communication. We do not view these rules as regulations to be followed. We see them as reinforcements of our existing approach to client relations. We want our clients to know that client communication is something on which we place a great deal of importance.
Rule No. 1: Be Proactive in Keeping Clients Up to Date on Their Cases
As you tackle the emotional challenges of a personal injury, the last thing you need to do is exhaust yourself chasing down your attorney to find out what is going on with your case. This is why our legal and administrative team members keep you in the loop with regard to every case-related benchmark, milestone, obstacle, strategy, and win. As soon as we know, you know.
Rule No. 2: Don’t Talk at Clients. Speak With Them, and Listen to Them
Many lawyers want to make their clients feel like the attorney always knows more than the client. This is a shortsighted and self-important way to approach client relations—as well as a successful case.
As our client, you have not only the information we need, but also the needs that you want to be met, and concerns you need to have addressed. If we fail to listen to you, then we miss out on a full understanding of you as a client and of the case you are asking us to handle. Nobody wins in that scenario. Our communication with you begins with our free initial consultation and continues throughout the lifespan of your case.
Rule No. 3: Be Available and Accessible to Our Clients
Once we get your case off the ground, you will be hearing from us every time there is news to report. With regard to the regularity with which we update you, we understand that you might have moments of concern, frustration, anxiety, or just plain curiosity. We encourage you to send us an email, drop by the office, or pick up the phone and call in for an update. Putting your mind at ease is just as much a part of our service as is negotiating with insurance companies or fighting for your right to compensation in court, and we are happy to do it.
Rule No. 4: Be an Advisor in Private and an Advocate in Public
We treat our clients like family. This means that regardless of the quality of news we must deliver, we will handle these advisory communications respectfully and in private. By working through the challenges of your case, openly and honestly, we can develop a plan for overcoming these obstacles, so you come out winning.
However, in public—when we are sitting across from the insurance adjuster at the negotiating table or standing beside you at trial—we are your fiercely loyal advocate. We will not bend or deviate from the course that puts your right to compensation front and center for all to hear.
Distasio Law Firm Goes the Extra Mile for You
Whatever your personal injury, we know this is a stressful and painful time for you. A medical professional can treat your physical injuries, and we can help put to rest some of your anxieties—the ones that stem from financial concerns, for example.
We will work tirelessly to hold the negligent party who caused your injury liable for your damages. We will handle every aspect of your case and never leave you wondering how it is progressing. Just talk to us about your pain points, and we will handle everything from there.
Call Distasio Law Firm today for our initial, legal consultation, so we can learn about your injury and review your legal options for recovering the damages you have suffered.